Hospitality Hotel Management ofertas em Emirados Árabes Unidos

Company Description

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Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner, changing the concept of a real luxury by giving a new meaning to the all-inclusive holiday concept through providing a unique experience.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets/benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Thanks guests with genuine appreciation and provides a fond farewell.
• Closely deals with all requests, problems and needs of guests staying at Rixos Hotels and finds solutions to problems, focusing on guest satisfaction.
• Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company’s policies and procedures.
• Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
• Works in coordination with all departments and ensures the flow of necessary information.
• Follows the VIP procedures and greets VIP guests and bids them farewell.
• Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor/Manager about the atmosphere.
• Responds to guest inquiry forms and all written suggestions, complaints, etc.
• Takes part in training programmes and departmental internal communication meetings.
• Participates in activities to protect biological diversity and shares individual responsibilities to increase environmental knowledge and conduct necessary trainings.
• Implements responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment.
• Carries out all responsibilities related to the quality management systems implemented at the facilities.
• Carries out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: at least High school
• Experience: At least 2 years of experience in the industry.
• Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices, and a good command of Arabic, German, French or Russian.
• Courses and Training: Prior attendance in seminars and trainings related to the job.
• Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera, etc.).
• Skills: Familiar with guest profiles based on experience. Customer Service Orientation.

Application Information

• First name *
• Last name *
• Email *
• Phone *
• Resume *. We accept .pdf, .doc, and .docx formats.

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