Director of Guest Services

AccorHotel; Abu Dhabi; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading hotel company in Abu Dhabi seeks a Guest Services Director to ensure exceptional experiences for VIP guests. You'll manage all operational aspects from pre-arrival preparations to check-out while exhibiting strong leadership and communication skills. Ideal candidates have extensive experience in guest-facing roles and are proficient in property management systems. This full-time position offers an engaging work environment with a commitment to heartfelt hospitality.

Qualifications

• 5 years in guest-facing operations with 3-5 years in a management role.
• High emotional intelligence and decision-making under pressure are essential.

Responsibilities

• Orchestrate exceptional experiences for VIP guests through meticulous oversight.
• Manage all aspects of financial operations, including cashiering and billing settlements.
• Ensure timely delivery of messages and packages to guests.

Skills

Property Management Systems proficiency

Budgeting

Leadership abilities

Conflict resolution

Effective communication

Education

High school diploma or two-year degree; bachelor’s preferred

Job description

Responsibilities

As the Guest Services Director you assume the primary role of orchestrating exceptional experiences for VIPs and all guests through meticulous preparation warm professionalism and seamless operational oversight. You ensure VIP arrivals are precisely managed from pre‑arrival room allocation and tailored amenities to arranging welcoming touches like registration cards, room keys and bespoke hospitality gestures. Your oversight continues through smooth elegant check‑in and check‑out processes accompanied escort services and timely updating of guest profiles in the property management system. You maintain full control over financial operations cashiering, foreign exchange services, night audit coordination and billing settlements while managing walk‑in and after‑hours reservations with poise.

Every guest interaction reflects your unwavering commitment to courtesy and attentiveness: from distributing key cards and safeguarding guest security to ensuring the timely delivery of messages, mail and packages. Whether staffing the information desk, business center or foreign exchange counter you respond promptly and knowledgeably to inquiries always maintaining consistency with hotel pricing structures, packages and discounts.

Continuous discreet guest engagement is part of your daily rhythm, whether checking in with VIPs via phone, handling shuttle arrangements with the bell desk or monitoring and addressing unusual occurrences. You uphold impeccable presentation throughout the front office stepping in to maintain operational flow, verify shifts and logbook entries and prioritize outstanding tasks. You communicate proactively with Housekeeping and Food & Beverage regarding VIP room readiness, departures and arrivals and thoughtfully arrange celebratory touches, bouquets, cakes and cards for special occasions. A systematic guest relations report rounds out your day ensuring that crucial information is relayed to the incoming shift so hotel operations remain flawlessly coordinated.

Essential Skills & Competencies

• Competence with Property Management Systems (like Opera), reservation systems, CRM and PMS is essential.
• Proficiency in budgeting, revenue planning, quality assurance processes and data analysis is often required.
• Strong leadership abilities, team‑building, conflict resolution and effective communication are core to this role.
• Hospitality leadership demands high emotional intelligence, decision‑making under pressure, empathy and adaptability.

Additional Competencies

• Demonstrated ability to manage guest expectations, resolve issues proactively and conduct service recovery when required.
• Maintaining visibility in guest areas ensuring service standards and cultivating a culture of unreasonable hospitality are key expectations.

Qualifications

Education

• High school diploma or two‑year degree; bachelor’s preferred for senior roles.

Experience

• 5 years in guest‑facing operations with 3-5 years management role.

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding.

Remote Work

No

Employment Type

Full‑time