Zoho Application Support Specialist

Nationwide Middle East Properties LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A growing real estate firm in Abu Dhabi is looking for a Zoho Application Support Specialist to provide technical support across various Zoho modules. The candidate will monitor a ticketing system, assist users with Zoho-related issues, and maintain documentation. Strong problem-solving and communication skills are essential, with fluency in English required. The firm offers a supportive team environment with growth opportunities.

Qualifications

• Proven experience supporting Zoho applications in a business environment.
• Ability to manage multiple requests and prioritize in a fast-paced environment.
• Strong problem-solving skills and ability to communicate solutions to non-technical users.

Responsibilities

• Act as the first point of contact for users regarding Zoho issues.
• Monitor and manage the Zoho support ticketing system.
• Provide user support and guidance for Zoho applications.
• Maintain and update system documentation and user guides.
• Manage user access roles and permissions on Zoho.
• Ensure system integrity by monitoring logs and user activities.
• Coordinate with Zoho support for advanced troubleshooting.
• Participate in user training and onboarding.
• Support planning and execution of Zoho system updates.

Skills

Problem-solving skills

Communication skills

Organizational skills

Documentation skills

Fluency in English

Familiarity with IT ticketing tools

Tools

Zoho applications

Job description

We are hiring a Zoho Application Support Specialist to join our growing IT this role you will be responsible for providing functional and technical support to all internal teams across various Zoho modules and ensuring the smooth operation of our Zoho system.

Key Responsibilities

• Act as the first point of contact for internal users regarding Zoho-related issues across all modules (CRM, People, Books, Creator, etc.).
• Monitor and manage the Zoho support ticketing system ensuring timely resolution of issues and anomalies.
• Provide user support troubleshooting and guidance to enhance usage and adoption of Zoho applications.
• Maintain and update documentation related to system configurations, user guides and support procedures.
• Manage user access roles and permissions across all Zoho applications.
• Ensure system integrity and performance by monitoring logs, user activities and potential issues.
• Coordinate with Zoho support or third-party vendors when advanced troubleshooting is required.
• Participate in user training and onboarding sessions to support effective use of the Zoho environment.
• Support planning and execution of Zoho system updates and minor enhancements (non-developmental).

Requirements

• Proven experience supporting Zoho applications (CRM, People, Books etc.) in a business environment.
• Strong problem-solving skills and ability to communicate solutions clearly to non-technical users.
• Familiarity with IT ticketing tools and incident resolution processes.
• Ability to manage multiple requests and prioritize in a fast-paced environment.
• Excellent communication, organizational and documentation skills.
• Fluency in English is required; Arabic is a plus.

Benefits

At Nationwide Middle East Properties you ll be part of a collaborative and ambitious team working in a dynamic industry.

We offer growth opportunities a supportive environment and the chance to make a real impact by ensuring the smooth functioning of the tools that power our business.