Service Desk Engineer - L1 IT Support Pro

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Dubai is seeking a Service Desk Engineer for L1 Support with 2 years of experience in IT assistance. The ideal candidate will respond to support tickets through various channels, manage technical issues, and provide exceptional service to users, including VIPs. Required qualifications include a diploma in technology and Arabic language proficiency, while knowledge of ticketing systems is essential. ITIL certification is a plus.

Qualifications

• 2 years of experience in IT support.
• CompTIA A or CompTIA N certification preferred.
• ITIL certification is an advantage.

Responsibilities

• Respond to IT support tickets and inquiries via email, phone, or ticketing systems.
• Install and configure hardware and software systems.
• Provide professional support to VIP users.

Skills

Arabic communication

Problem-solving

Analytical skills

Time management

Education

Diploma in Technology, B.E/B. Tech or Equivalent

Tools

Ticketing systems

Computer hardware

Networking

Job description

A technology solutions provider in Dubai is seeking a Service Desk Engineer for L1 Support with 2 years of experience in IT assistance. The ideal candidate will respond to support tickets through various channels, manage technical issues, and provide exceptional service to users, including VIPs. Required qualifications include a diploma in technology and Arabic language proficiency, while knowledge of ticketing systems is essential. ITIL certification is a plus.