IT Help Desk Lead & Software Support Engineer

swedishtechnology; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

A dynamic ICT solutions provider in Dubai is seeking a dedicated Software Engineer to develop and install software solutions. The role includes managing helpdesk operations and providing technical support to users. The ideal candidate has a Bachelor's degree in IT or related fields, fluent in both English and Arabic, and at least two years of experience in IT Customer Support. This position comes with a competitive salary and a comfortable working environment.

Benefits

Good rate of pay

Comfortable working environment

Professional development opportunities

Maternity/paternity leave

Qualifications

• Bachelor’s degree in IT or related.
• At least two years in IT Customer Support function.
• Strong knowledge of networking and system administration.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Manage and prioritize the help desk queue effectively.
• Document all incidents and resolutions in the ticketing system.

Skills

Proficient in English and Arabic

Experience with IT ticketing systems

Knowledge of Windows OS

Experience in software development

Hands-on experience in designing applications

Education

Bachelor's degree in IT or related field

Degree in Computer Science or Engineering

Tools

ServiceNow

Microsoft 365

Relational Databases

Job description

A dynamic ICT solutions provider in Dubai is seeking a dedicated Software Engineer to develop and install software solutions. The role includes managing helpdesk operations and providing technical support to users. The ideal candidate has a Bachelor's degree in IT or related fields, fluent in both English and Arabic, and at least two years of experience in IT Customer Support. This position comes with a competitive salary and a comfortable working environment.