Help Desk Analyst jobs in United Arab Emirates

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As part of SAP’s Enterprise Architecture team, you will lead customers through their digital transformation journeys — from strategy to execution. You’ll help shape their NorthStar Enterprise Architecture, guide clean core adoption, and translate architectural visions into tangible outcomes through SAP solutions, including the Business Technology Platform (BTP).

• Advise customers on future‑proofing their IT landscapes, helping them simplify, modernize, and accelerate innovation.
• Collaboratively develop a capability/application as‑is and target the enterprise architecture model based on SAP’s reference industry architecture.
• Drive the Clean Core imperative by reducing complexity, consolidating systems, and streamlining processes.
• Enable organizations to realize the full value of SAP BTP through integration, extensibility, and process optimization.
• Advise and drive AI capability adoption across the customer organization.
• Act as a trusted advisor across business and IT functions, helping customers align technology decisions with strategic business goals.

Must‑have:

• 10+ years of experience in customer‑facing roles (e.g., Program Manager, Architect, Customer Engagement, Customer Advisory).
• SAP implementation, transformation experience as a consultant, program director or internal IT.
• Proven track record in delivering enterprise business transformations through large‑scale application delivery.
• Demonstrated S/4HANA technical and/or SAP S/4HANA application/functional knowledge through active transformation projects.
• Exceptional communication, influencing, and negotiation skills in English, with the ability to engage senior stakeholders across IT and business.
• Ability to operate in large and complex organizations with multiple stakeholders.

Nice to have:

• Experience using SAP LeanIX and Signavio to document architectures and business processes.
• Familiarity with both cloud SAP solutions.
• BTP Certifications (Integration Suite, Extension Suite, SAP Build).
• Professional Certifications such as SAP Enterprise Architecture Framework (LeanIX EAM), SAP Certified Professional–Enterprise Architect, or TOGAF.

Join a diverse and passionate team of SAP Enterprise Architects driving meaningful digital transformation across industries. We collaborate closely with various SAP resources, turning strategy into execution with a focus on innovation, sustainability, and business impact.

In our team, you’ll find:

• A collaborative environment that values continuous learning and thought leadership.
• Opportunities to influence SAP’s strategic direction and shape customer success stories.
• A culture that celebrates curiosity, creativity, and shared purpose — where technology serves both people and the planet.

Together, we’re building a digitally empowered world where innovation meets responsibility.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 441062 | Work Area: Consulting and Professional Services | Expected Travel: 0–10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid