Help Desk Analyst jobs in United States

The IT Business Consultant is responsible for analyzing business needs and translating them into scalable software solutions primarily focusing on enterprise IT systems including Procurement (e.g. Coupa) Treasury Management and ERP systems. This role involves conducting detailed gap analysis ensuring the seamless integration of business processes and technologyparticularly across Supply Chain Finance and Procurementand supporting the deployment and continuous improvement of IT systems to drive efficiencies and support business strategy.

Duties and Responsibilities:

• Analyze business requirements across Procurement Treasury and Finance domains and translate them into detailed technical specifications.
• Collaborate with functional stakeholders (Procurement Treasury Supply Chain Finance) to understand needs and design effective IT solutions.
• Conduct gap analysis to identify process and system improvement areas in domains like procure-to-pay (P2P) contract lifecycle management e-bidding supplier onboarding and payments.
• Document and streamline end-to-end workflows especially in supply chain and finance operations.
• Lead and support the implementation and configuration of Coupa Treasury Management Systems and their integration with ERP platforms (e.g. Oracle).
• Define business rules and validation logic specific to procurement sourcing events and treasury controls.
• Ensure timely and effective deployment of IT solutions including stakeholder alignment user acceptance testing (UAT) and end-user training.
• Monitor system performance post-implementation and drive continuous improvement based on user feedback.
• Provide thought leadership on system scalability user adoption and optimization of key processes.
• Facilitate agile ceremonies such as sprint planning backlog grooming and retrospectives in cross-functional teams.
• Act as a key liaison between business users and development teams/vendors ensuring clear requirement communication and timely delivery.

Accountabilities:

• Manage project budgets to ensure cost-effectiveness and report on financial performance.
• Optimize resource allocation to reduce project costs while maintaining quality.
• Control expenditure on software licenses and third-party services.
• Ensure projects deliver financial value by enhancing operational efficiency.
• Contribute to revenue growth through effective technological solutions.
• Improve system usability and employee satisfaction through intuitive software solutions.
• Ensure the scalability and sustainability of business processes.
• Maintain high standards of data security and compliance with local and international regulations.
• Drive continuous improvement by leveraging the latest technological innovations.
• Foster a culture of technological agility and readiness for change.

Qualifications :

• Degree in Information Technology Business Administration or a related field.
• Experience with specific ERP and CRM platforms (e.g. Salesforce Oracle Microsoft Dynamics).
• Knowledge of Agile and Scrum methodologies.

Additional Information :

Experience:

• Proven experience as a Business Consultant supporting Coupa Treasury Management Systems and ERP platforms.
• Strong domain knowledge in supply chain operations including procure-to-pay (P2P) sourcing/e-bidding and treasury workflows.
• Hands-on experience with system implementation vendor coordination testing cycles and post-go-live support.
• Experience working with finance and procurement teams to automate processes and ensure compliance.
• Familiarity with the integration of Coupa and Treasury tools with ERP systems such as Oracle EBS SAP or similar platforms.
• Ability to translate business requirements into technical specifications.
• Strong communication and interpersonal skills.
• Experience with project management methodologies.
• Familiarity with business process modeling and documentation.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and time management skills.
• Experience working in the UAE with an understanding of local market requirements and regulations.

Skills & Abilities:

• Proficiency in software implementation project management and stakeholder management.
• Advanced skills in business process optimization system integration and change management.

Remote Work :

No

Employment Type :

Full-time