Service Desk Analyst I - Onsite IT Helpdesk (Shift)

Endava; Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global technology company is seeking a Technical Support Specialist for an on-site role in Fujairah, UAE. The specialist will respond to support requests, troubleshoot technical issues, and ensure user satisfaction through effective communication. Candidates require a diploma in IT or a related field and a minimum of 2 years' experience in a helpdesk environment. Strong customer service skills and a good understanding of ITIL processes are essential for this full-time position.

Benefits

Competitive salary package

Career coaching and development opportunities

Flexible working hours

Wellbeing programmes

Inclusion and diversity programmes

Qualifications

• Minimum 2 years of experience in a technical support or helpdesk environment.
• Ability to analyze and troubleshoot technical issues.
• Detail-oriented with good record-keeping habits.

Responsibilities

• Respond promptly to support requests via email, phone, or ticketing system.
• Accurately log incidents and service requests in ITSM tool.
• Monitor ticket queues and follow up on incidents.

Skills

Customer service orientation

Technical troubleshooting

Communication skills

ITIL processes knowledge

Organizational skills

Familiarity with ticketing systems

Knowledge of Windows OS

Basic knowledge of Linux

Web browsers knowledge

Education

Diploma or equivalent in IT

Tools

ITSM tools

Basic Azure Portal knowledge

SQL knowledge

Job description

A global technology company is seeking a Technical Support Specialist for an on-site role in Fujairah, UAE. The specialist will respond to support requests, troubleshoot technical issues, and ensure user satisfaction through effective communication. Candidates require a diploma in IT or a related field and a minimum of 2 years' experience in a helpdesk environment. Strong customer service skills and a good understanding of ITIL processes are essential for this full-time position.