Help Desk Analyst jobs in United Arab Emirates

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

As a Senior Principal Enterprise Architect at NTT DATA, you will lead the design of complex technology and service solutions for our largest global clients. As the clients technology strategist, you will create blueprints and provide strategic direction, ensuring our clients drive their technology investments effectively. Your expertise will blend technological domain knowledge with business acumen to design sophisticated IT strategies and roadmaps that align with our clients' key business objectives and SLAs.

Collaborating closely with our sales team, you will actively participate in the presales process, conduct meetings, leading solution proposals, and deliver compelling presentations to clients. Your role will involve translating clients' business strategies into actionable IT roadmaps, positioning our complete portfolio with a focus on service-related solutions and end-to-end architectures.

You will lead and support internal service and technical teams in mapping business outcomes and requirements. Your job will include designing and integrating services, processes, applications, data, and technology across multiple domains and geographies. You will also share best practices with internal teams and clients, contributing to our knowledge base of development and services.

Your strategic thinking, strong communication skills, and ability to interpret client needs will help you develop business cases and roadmaps to optimize IT operations and deliver measurable business value. By balancing proven solutions with innovative approaches, you will guide clients on IT strategies and implementations.

Your day will also involve managing large application and technology portfolios, leveraging frameworks and tools to synthesize current and future technology trends into compelling, value-driven solutions for clients. You'll guide architectural outcomes by defining principles and governance, ensuring consistency across projects.

To thrive in this role, you need to have :

Extensive knowledge of Enterprise Architecture frameworks like TOGAF.

Certification in TOGAF advantageous.

Proficiency in Enterprise Architecture, Profession, Lifecycle and Support Services.

Knowledge of infrastructure strategies, including IaaS, PaaS, network, data center, security, collaboration and AI / ML.

Excellent business financial skills and experience with cost-benefit analysis.

Ability to understand how technology solutions impact various business scenarios.

Ability to translate complex technical concepts into simple, understandable terms.

Exceptional written and oral communication skills.

Strong strategic and systems thinking skills.

Bachelor’s degree in information technology, Engineering, Computer Science, or a related field. Certified Software related certification is desired.

Cisco CCIE and / or Cisco CCXP certification strongly desired.

Remote Working

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.