Customer Service Team Lead/ Order Processing

Antal International; Abu Dhabi; On-site; AED 90,000 - 110,000; Full time

Job summary

A leading international recruitment agency is looking for an experienced Customer Service Operations Manager in Abu Dhabi. The role involves supporting daily operations and leading a customer service team to ensure excellent service standards. Candidates should have at least 5 years of experience in customer service or operations, including 2 years in a leadership role. Strong communication and organizational skills are essential.

Qualifications

• 5+ years of customer service or operations experience required.
• Minimum 2 years of team leadership experience necessary.
• Strong communication, problem-solving, and organizational skills needed.

Responsibilities

• Support daily operations and ensure high standards of customer service.
• Lead and guide the customer service team to handle inquiries, orders, and complaints.
• Coordinate with internal teams and external partners for smooth operations.

Skills

Customer service experience

Team leadership

Communication skills

Problem-solving skills

Organizational skills

Education

Bachelor's degree

Tools

MS Office

CRM tools

Analytics tools

Job description

Responsibilities

• Support daily operations and ensure high standards of customer service.

• Lead and guide the customer service team to handle inquiries, orders, and complaints efficiently.

• Coordinate with internal teams and external partners to ensure smooth operations and timely deliveries.

• Monitor team performance, maintain process accuracy, and drive continuous improvement.

• Prepare regular reports, handle escalations, and support system and process enhancements.

• Train, coach, and develop team members to maintain a motivated and high-performing workforce.

Requirements

• Bachelor’s degree with 5+ years of customer service or operations experience.

• Minimum 2 years of team leadership experience.

• Strong communication, problem-solving, and organizational skills.

• Proficient in MS Office; knowledge of CRM or analytics tools preferred.