IT Help Desk Specialist — Training & Development Focus

BlackStone eIT; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A technology support company in Abu Dhabi is seeking a Help Desk Specialist to provide exceptional technical support. You will be the first point of contact for troubleshooting, assisting with software applications, and ensuring user satisfaction. Ideal candidates should have an associate's degree and 1-2 years of relevant experience. This role offers benefits including Paid Time Off and a performance bonus.

Benefits

Paid Time Off

UAE Benefits

Performance Bonus

Training & Development

Qualifications

• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems and common software applications.
• Exceptional troubleshooting and problem-solving abilities.

Responsibilities

• Respond to support requests via phone, email, and chat.
• Troubleshoot and diagnose hardware and software problems.
• Document all support interactions and resolutions.

Skills

Troubleshooting

Customer service

Communication

Technical support

Education

Associate's degree in Computer Science or related field

Tools

Ticketing systems

Windows

macOS

Job description

A technology support company in Abu Dhabi is seeking a Help Desk Specialist to provide exceptional technical support. You will be the first point of contact for troubleshooting, assisting with software applications, and ensuring user satisfaction. Ideal candidates should have an associate's degree and 1-2 years of relevant experience. This role offers benefits including Paid Time Off and a performance bonus.