Full Time jobs in United Arab Emirates
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Job summary
A leading technology service provider in Dubai is seeking a Customer Service Officer to provide operational and administrative support. The ideal candidate should have at least 2 years of experience, outstanding communication skills in English and Arabic, and preferably banking experience. This full-time position does not allow for remote work.
Qualifications
- Minimum of 2 years experience in a similar role.
- Banking experience desirable.
- Excellent oral and written skills in English and Arabic.
Responsibilities
- Provide operational and administrative support for Customer Experience Department.
- Execute manual process-driven tasks related to complaints handling.
- Ensure accurate data entry and system updates.
Skills
We are currently looking for a Customer Service Officer for our UAE operations with the following terms & conditions.
To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual process-driven tasks related to complaints handling, quality assurance, reporting and documentation. The role ensures accurate data entry, system updates, monitoring and coordination across multiple channels to maintain compliance and enhance efficiency.
- A minimum of 2 years experience in a similar role.
- Outstanding written and verbal communication skills.
- Must be able to multitask and work well under pressure.
- Banking experience desirable.
- Knowledge of the local and MENA markets desirable.
- Excellent oral and written skills in English and Arabic is a mandate for this position.
- Experience in delivering customer journeys process improvement initiatives in banks or financial sector.
2 weeks (maximum 1 month)
No
Full-time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.