Call Center Agent

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Ras Al Khaimah is seeking a Call Center Agent. This full-time role involves handling customer calls, resolving inquiries, and documenting interactions. Strong communication and problem-solving skills are required. You'll be joining a dynamic team focused on customer satisfaction.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to handle a high volume of calls and multitask efficiently.
• Basic computer proficiency and familiarity with CRM systems.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Resolve complaints efficiently and elevate complex issues.
• Maintain a positive and empathetic attitude toward customers.
• Document interactions and update customer records.
• Meet performance metrics including call handling time and satisfaction.

Skills

Communication skills

Problem-solving skills

Multitasking

Listening skills

Tools

CRM systems

Job description

Job Summary:

We are looking for a customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, resolve inquiries, and ensure customer satisfaction. If you have strong communication skills, a problem-solving mindset, and enjoy working in a dynamic environment we want to hear from you!

Key Responsibilities:

• Handle incoming and outgoing customer calls professionally.
• Resolve complaints efficiently and elevate complex issues when necessary.
• Maintain a positive and empathetic attitude toward customers.
• Accurately document interactions and update customer records.
• Meet performance metrics including call handling time and customer satisfaction.
• Follow company policies and call center scripts as required.

Qualifications:

• Excellent communication and problem-solving skills.
• Ability to handle a high volume of calls and multitask efficiently.
• Basic computer proficiency and familiarity with CRM systems.
• Positive attitude, patience, and strong listening skills.

Remote Work:

No

Employment Type:

Full-time