Telecommunication Agent Russian Speaker

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a Telecommunications Agent to deliver excellent customer service through efficient communication. The ideal candidate has a high school diploma, strong communication skills, and the ability to handle guest queries professionally. This full-time role does not allow for remote work and offers opportunities for career advancement.

Benefits

Competitive salary

Comprehensive health insurance

Training and development opportunities

Employee recognition programs

Work-life balance policies

Employee wellness programs

Qualifications

• A high school diploma or its equivalent is usually the minimum educational requirement.
• Having some post-secondary education in hospitality management or a related field can be advantageous.
• Courses in hospitality management provide understanding of customer service.

Responsibilities

• Receive guest calls in a professional manner.
• Maintain communication with departments to ensure service delivery.
• Handle queries politely and efficiently.

Skills

Strong communication skills

Customer service training

Problem-solving skills

Multilingual skills

Telephone etiquette

Education

High School Diploma or Equivalent

Post-Secondary Education

Hospitality Management Courses

Job description

Main Duties and Responsibilities:

• 1.1.1 Receive each guest call in a professional and friendly manner.
• 1.1.2 Maintain effective communication with all related department to ensure smooth service delivery.
• 1.1.3 Handle every query in a polite and courteous manner and exceed guest expectations.
• 1.1.4 Ensure guests are greeted by name upon calling as per Rixos Standards.
• 1.1.5 Maintain an up to date knowledge of the hotel and local services.
• 1.1.6 Maintain an awareness of guest profile through the Fidelio guest profile system.
• 1.1.7 Complete managements long distance call vouchers and record them on the traffic sheet.
• 1.1.8 Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• 1.1.9 Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls
• 1.1.10 Take messages for guests and management as per the required standard
• 1.1.11 Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
• 1.1.12 Be aware at all times of the whereabouts of the managers and where to contact them.
• 1.1.13 Monitor the logs of long distance calls faxes and messages.
• 1.1.14 Co-ordinate communication within the hotel in the event of an emergency.
• 1.1.15 Be fully aware of the Rixelence for the day
• 1.1.16 Proper grooming at all times
• 1.1.17 Attend training classes as per schedule
• 1.1.18 Show fullest cooperation and respect within the team and other departments
• 1.1.19 Is aware of the daily activities and has product knowledge of all the hotel facilities

Qualifications

• High School Diploma or Equivalent
  • A high school diploma or its equivalent is usually the minimum educational requirement.
• Post-Secondary Education
  • While not always mandatory having some post‑secondary education in a relevant field such as hospitality management communications or information technology can be advantageous.
• Hospitality Management Courses
  • Taking courses in hospitality management can provide a solid understanding of the hotel industry customer service and communication skills.
• Communication Skills
  • Strong communication skills are essential for a Telecommunications Agent. This includes verbal communication as well as written communication for handling emails messages and other forms of communication.
• Customer Service Training
  • Training or courses in customer service can be beneficial as Telecommunications Agents often interact with guests and must provide excellent service.
• Computer Skills
  • Proficiency in using hotel management software reservation systems and other relevant computer applications is often required.
• Telephone Etiquette
  • Knowledge of proper telephone etiquette and the ability to handle a high volume of calls efficiently and professionally.
• Problem‑Solving Skills
  • The ability to quickly and effectively address guest concerns or technical issues related to telecommunications.
• Multilingual Skills
  • Depending on the hotels location and clientele being multilingual can be a significant asset in communicating with a diverse range of guests.
• Technical Knowledge
  • Basic technical knowledge related to telecommunications equipment and systems used in the hotel.

Additional Information

• Competitive Salary and Compensation
  • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities
  • Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement
  • Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits
  • Comprehensive health insurance coverage.
• Employee Recognition Programs
  • Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work‑Life Balance
  • Policies and practices that promote a healthy work‑life balance including flexible scheduling where possible.
• Uniforms and Dress Code
  • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities
  • Participation in social events team‑building activities and employee gatherings to foster a positive work culture.
• Transportation Services
  • Transportation services.
• Employee Wellness Programs
  • Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work: No

Employment Type: Full-time