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Résumé du poste
A leading financial institution in Abu Dhabi is seeking a Customer Service Team Leader to supervise a team providing 24/7 support. The ideal candidate will have a Bachelor’s degree and 3 years of relevant experience in a contact center. This position emphasizes customer satisfaction, coaching, and performance monitoring. Excellent skills in both English and Arabic are essential. Join us to shape the future of banking in the region.
Qualifications
- 3 years relevant experience in customer service / Contact Centre.
- Excellent communication skill in English & Arabic.
Responsabilités
- Supervise a team providing 24/7 customer support.
- Monitor performance and adherence to service level agreements (SLA).
- Conduct ongoing training and team development.
Connaissances
Formation
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.