Banking Contact Center Team Lead (24/7)

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Customer Service Team Leader to supervise a team providing 24/7 support. The ideal candidate will have a Bachelor’s degree and 3 years of relevant experience in a contact center. This position emphasizes customer satisfaction, coaching, and performance monitoring. Excellent skills in both English and Arabic are essential. Join us to shape the future of banking in the region.

Qualifications

• 3 years relevant experience in customer service / Contact Centre.
• Excellent communication skill in English & Arabic.

Responsibilities

• Supervise a team providing 24/7 customer support.
• Monitor performance and adherence to service level agreements (SLA).
• Conduct ongoing training and team development.

Skills

Customer Service

Problem Solving

Communication

Multi-tasking

Education

Bachelor’s degree

Job description

A leading financial institution in Abu Dhabi is seeking a Customer Service Team Leader to supervise a team providing 24/7 support. The ideal candidate will have a Bachelor’s degree and 3 years of relevant experience in a contact center. This position emphasizes customer satisfaction, coaching, and performance monitoring. Excellent skills in both English and Arabic are essential. Join us to shape the future of banking in the region.