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Customer Service Team Lead: Elevate Ops & Team Performance
Zusammenfassung
A leading consulting firm in Dubai is seeking a Customer Service Manager to oversee daily operations and enhance customer satisfaction. The ideal candidate will possess a Bachelor's degree, over 5 years of experience in customer service, and a minimum of 2 years in leadership roles. You will be responsible for guiding a high-performing team, ensuring smooth operations, and implementing process enhancements.
Qualifikationen
- 5+ years of customer service or operations experience required.
- Minimum 2 years of team leadership experience.
- Strong communication, problem-solving, and organizational skills needed.
Aufgaben
- Support daily operations and ensure high standards of customer service.
- Lead the customer service team to handle inquiries, orders, and complaints efficiently.
- Coordinate with internal teams and external partners for smooth operations.
Kenntnisse
Ausbildung
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