Entry Level Business Analyst jobs in United Arab Emirates
Principal Digital Program Specialist - Enterprise Architect (Base in Beijing)
Asian Infrastructure Investment Bank
Business Development Specialist – Oil & Gas Freight
GAC
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Gulf Agency Company
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Robinson & Co (Singapore) Pte Ltd
Senior Business Analyst: Data-Driven Insights & Exec
TestHiring
Oil & Energy Tech Strategy: Enterprise Architect Consultant
Accenture
Sales Consultant-Corporate
Blue Ocean Management Training & Consultancies
Strategic Management Consultant — Growth & Efficiency
Moore JFC Consulting L.L.C.
Senior Managing Consultant, Services Business Development, Telecommunications Segment
OA- Mastercard
Senior Solutions Consultant, Corporate Lending (Pre-Sales)
Finastra
ServiceNow Business Consultant
DXC.technology
Senior Enterprise Architect - Digital Transformation & AI
Asian Infrastructure Investment Bank
Senior Analyst - Business
Job summary
A leading technology firm in Dubai is seeking a Senior Analyst specializing in Digital Customer Experience. The successful candidate will gather and analyze requirements, facilitate design solutions, and improve customer journeys. Applicants should have a bachelor's degree related to the field and at least 8 years of experience in business analysis, preferably in digital transformation and the aviation sector. Knowledge of agile methodologies and experience with DXP platforms are essential for this role.
Qualifications
- 8 years total experience with 3-5 years in relevant areas.
- Experience in business analysis and digital transformation preferred.
- Expertise in omnichannel architecture.
Responsibilities
- Gather and analyze business requirements for digital initiatives.
- Facilitate solution design with stakeholders and technical teams.
- Map and improve customer journeys through analysis.
Skills
Education
Tools
- Gather and Analyze Requirements: Collaborate with stakeholders and users to collect analyze and document business and functional requirements for digital customer experience initiatives.
- Facilitate Solution Design: Work with product owners UX designers developers and technical teams to shape user-centered strategically aligned and operationally viable digital solutions.
- Map and Improve Customer Journeys: Analyze current and future state digital guest journeys identify gaps and opportunities and ensure alignment with human-centered design and accessibility standards.
- Support Agile Digital Product Delivery: Aid digital product teams in backlog prioritization sprint planning and refinement; clarify requirements support user acceptance testing and ensure requirement traceability.
- Drive Stakeholder Collaboration: Act as a liaison between business digital technology and external vendors; prepare clear documentation and presentations; facilitate workshops and Agile ceremonies for alignment.
- Monitor Performance and Recommend Improvements: Track digital product metrics and customer feedback support A/B testing and recommend enhancements to tools processes or content for continuous improvement.
Bachelors degree in Business IT Computer Science Engineering or related field; 8 years total experience (3-5 years relevant); experience in business analysis digital transformation and aviation or consumer/B2C sectors preferred; expertise in DXP platforms omnichannel architecture CRM eCommerce Agile methodologies and related tools.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.