Senior Analyst - Business

Mindtel; Dubai; On-site; AED 312,000 - 423,000; Full time

Job summary

A leading technology firm in Dubai is seeking a Senior Analyst specializing in Digital Customer Experience. The successful candidate will gather and analyze requirements, facilitate design solutions, and improve customer journeys. Applicants should have a bachelor's degree related to the field and at least 8 years of experience in business analysis, preferably in digital transformation and the aviation sector. Knowledge of agile methodologies and experience with DXP platforms are essential for this role.

Qualifications

• 8 years total experience with 3-5 years in relevant areas.
• Experience in business analysis and digital transformation preferred.
• Expertise in omnichannel architecture.

Responsibilities

• Gather and analyze business requirements for digital initiatives.
• Facilitate solution design with stakeholders and technical teams.
• Map and improve customer journeys through analysis.

Skills

Business analysis

Digital customer experience

Stakeholder collaboration

Agile methodologies

A/B testing

Education

Bachelors degree in Business, IT, Computer Science, Engineering, or related field

Tools

DXP platforms

CRM

eCommerce tools

Job description

Job Summary for Senior Analyst - Business (Digital Customer Experience)

• Gather and Analyze Requirements: Collaborate with stakeholders and users to collect analyze and document business and functional requirements for digital customer experience initiatives.
• Facilitate Solution Design: Work with product owners UX designers developers and technical teams to shape user-centered strategically aligned and operationally viable digital solutions.
• Map and Improve Customer Journeys: Analyze current and future state digital guest journeys identify gaps and opportunities and ensure alignment with human-centered design and accessibility standards.
• Support Agile Digital Product Delivery: Aid digital product teams in backlog prioritization sprint planning and refinement; clarify requirements support user acceptance testing and ensure requirement traceability.
• Drive Stakeholder Collaboration: Act as a liaison between business digital technology and external vendors; prepare clear documentation and presentations; facilitate workshops and Agile ceremonies for alignment.
• Monitor Performance and Recommend Improvements: Track digital product metrics and customer feedback support A/B testing and recommend enhancements to tools processes or content for continuous improvement.

Qualifications and Experience

Bachelors degree in Business IT Computer Science Engineering or related field; 8 years total experience (3-5 years relevant); experience in business analysis digital transformation and aviation or consumer/B2C sectors preferred; expertise in DXP platforms omnichannel architecture CRM eCommerce Agile methodologies and related tools.