53

Call Center Qa Analyst jobs in United Arab Emirates

Banking QA Analyst - Call Center Quality & Analytics

Abu Dhabi Islamic Bank

United Arab Emirates
On-site
AED 120,000 - 200,000
5 days ago
Be an early applicant
I want to receive the latest job alerts for “Call Center Qa Analyst” jobs

Business Systems Test Analyst — QA & UAT Specialist

Emerson

Dubai
On-site
AED 50,000 - 70,000
Yesterday
Be an early applicant

Functional - QA Test Analyst (Islamic Banking CRM Program)

Dicetek LLC

Dubai
On-site
AED 80,000 - 120,000
Yesterday
Be an early applicant

QC Specialist

Olsen & Partners Interiors LLC

Dubai
On-site
AED 120,000 - 200,000
Yesterday
Be an early applicant

Banking Quality Assurance Analyst – Complaints

ADIB - Abu Dhabi Islamic Bank

Abu Dhabi
On-site
AED 120,000 - 200,000
6 days ago
Be an early applicant
discover more jobs illustrationDiscover more opportunities than anywhere else. Find more jobs now

Dubai-Based AML/KYC QA Analyst - Onboarding & Renewals

Saxo Bank

United Arab Emirates
On-site
AED 120,000 - 200,000
18 days ago

AML/KYC Onboarding QA Analyst (MENA & APAC)

Saxo Bank

Dubai
On-site
AED 120,000 - 200,000
22 days ago

Senior Financial Crime UAT & QA Consultant (Dubai)

Capitex

United Arab Emirates
On-site
AED 120,000 - 200,000
3 days ago
Be an early applicant
HeadhuntersConnect with headhunters to apply for similar jobs

Fragrance QA & Compliance Specialist

KAYALI

Dubai
On-site
AED 120,000 - 160,000
4 days ago
Be an early applicant

MEP Estimator: Costing, Tendering & QS Expert

Get Set Technical Services Contracting LLC

Dubai
On-site
AED 60,000 - 120,000
7 days ago
Be an early applicant

Business Analyst with QA & UI/UX Focus

RecruitMe Plus

Dubai
On-site
AED 120,000 - 200,000
14 days ago

Cementing Lab Technician & QA Analyst

ADNOC (Abu Dhabi National Oil Company)

United Arab Emirates
On-site
AED 80,000 - 100,000
14 days ago

GMP QC Analyst – HPLC/GC Lab Expert

Julphar

Ras Al Khaimah
On-site
AED 80,000 - 120,000
15 days ago

IT Ops QA Analyst — Testing, Automation & Collaboration

Wynn Al Marjan Island

Ras Al Khaimah
On-site
AED 120,000 - 200,000
30+ days ago

Senior IT Defect Specialist: QA, Root Cause & CI/CD

VAM Systems

Dubai
On-site
AED 220,000 - 294,000
8 days ago

QA Specialist — Automation & API Testing Expert

Marc Ellis

United Arab Emirates
On-site
AED 100,000 - 130,000
8 days ago

QA Specialist

Marc Ellis

United Arab Emirates
On-site
AED 100,000 - 130,000
8 days ago

Real Estate QA Specialist — Compliance & Process

Aqary Investement And Development

Abu Dhabi
On-site
AED 120,000 - 200,000
12 days ago

Specialist - Quality Control

Julphar

Ras Al Khaimah
On-site
AED 80,000 - 120,000
15 days ago

GIS Manager (GIS, CAD & Graphics Specialist)

KBR

Abu Dhabi
On-site
AED 120,000 - 200,000
8 days ago

Electrical Drafting Team Lead | BIM/CAD Expert

Al Shirawi Group

United Arab Emirates
On-site
AED 120,000 - 200,000
8 days ago

Consultant, AI Software Engineer, FAAS, Dubai

EY Société D'Avocats

Dubai
Hybrid
AED 293,000 - 368,000
10 days ago

Senior BIM Landscape Architect - Revit & CAD Expert

Egis Group

Dubai
On-site
AED 95,000 - 120,000
13 days ago

Dynamics 365 CE Analyst Programmer

Black Pen Recruitment

Dubai
Hybrid
AED 255,000 - 384,000
14 days ago

D365 F&O Analyst-Developer – Hybrid + Relocation

Black Pen Recruitment

Dubai
Hybrid
AED 120,000 - 200,000
14 days ago

Top job titles:

Human Resources Manager jobsDelivery Driver jobsSales Promoter jobsClinic Receptionist jobsInvestment Analyst jobsMuseum Attendant jobsFood Service Worker jobsFactory Cleaner jobsAgile Scrum Master jobsStore Cashier jobs

Top companies:

Jobs at Qatar AirwaysJobs at GoogleJobs at Kuwait AirwaysJobs at KbrJobs at P&gJobs at MastercardJobs at ShellJobs at VisaJobs at Johnson And JohnsonJobs at Pwc

Top cities:

Jobs in DubaiJobs in Abu DhabiJobs in SharjahJobs in AjmanJobs in Al AinJobs in Fujairah

Similar jobs:

Data Analyst jobsBusiness Analyst jobsCall Center Quality Assurance jobsFinance Analyst jobsData Analyst Remote jobsQuality Assurance Analyst jobsSystem Analyst jobsService Desk Analyst jobsEntry Level Data Analyst jobsCall Center Agent jobs
Banking QA Analyst - Call Center Quality & Analytics
Abu Dhabi Islamic Bank
United Arab Emirates
On-site
AED 120,000 - 200,000
Full time
5 days ago
Be an early applicant

Job summary

A leading bank in the UAE is seeking a Quality Assurance Analyst to conduct evaluations of complaint resolutions within the organization. The role requires experience in a customer service environment, focusing on enhancing call quality processes and ensuring adherence to banking policies. The ideal candidate should possess excellent analytical skills and hold a Bachelor’s degree in a relevant field. This position is exclusively for UAE Nationals.

Qualifications

  • Experience in Contact Center, Customer Service, or complaints environment.
  • Thorough understanding of banking systems, policies, and procedures.
  • Ability to conduct root cause analysis.

Responsibilities

  • Conduct quality evaluations for complaint resolutions.
  • Share call quality check results with the team.
  • Review duplicate complaints data for monthly reporting.

Skills

Customer focused
Excellent inter-personal skills
Analytical skills

Education

Bachelor's degree in Banking, Finance or related field
Job description
A leading bank in the UAE is seeking a Quality Assurance Analyst to conduct evaluations of complaint resolutions within the organization. The role requires experience in a customer service environment, focusing on enhancing call quality processes and ensuring adherence to banking policies. The ideal candidate should possess excellent analytical skills and hold a Bachelor’s degree in a relevant field. This position is exclusively for UAE Nationals.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.