ServiceNow Business Consultant

DXC.technology; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology services provider seeks a ServiceNow Senior Professional Consultant in the United Arab Emirates. You will be responsible for understanding client needs, designing solutions, configuring ServiceNow modules, and leading project deliveries. Ideal candidates possess a Bachelor's degree in IT, strong ServiceNow experience (4-7 years), and relevant certifications. The role emphasizes in-person collaboration while accommodating various work styles, fostering an inclusive and productive environment.

Benefits

Flexible work model

Inclusive environment

Professional growth opportunities

Qualifications

• Several years of experience working with the ServiceNow platform.
• Proficiency in configuring and customizing ServiceNow modules.
• 4-7 years of hands on experience in ServiceNow implementation.

Responsibilities

• Work with clients to understand business processes and requirements.
• Design, develop, and implement customized solutions using ServiceNow.
• Provide technical leadership and mentorship to junior team members.
• Provide training and support to end-users on the ServiceNow platform.

Skills

Strong knowledge of ServiceNow modules

Excellent problem-solving skills

Communication skills

Collaboration skills

Ability to work independently

Teamwork skills

Education

Bachelor's degree in computer science, information technology, or a related field

ServiceNow certification ( CSA, CIS preferred)

Job description

Job Description

Responsibilities

• Work with clients to understand business processes and requirements
• Design, develop, and implement customized solutions using the ServiceNow platform
• Configure and customize ServiceNow modules and integrate with third-party applications
• Provide technical leadership and mentorship to junior team members
• Collaborate with cross-functional teams to integrate ServiceNow with other systems and applications
• Provide technical support and maintenance for ServiceNow
• Develop technical documentation, including design, configuration, and testing documentation
• Provide training and support to end-users on the ServiceNow platform and related processes
• Lead and participate in the delivery of large-scale ServiceNow projects

Requirements

• Bachelor's degree in computer science, information technology, or a related field
• Several years of experience working with the ServiceNow platform
• Strong knowledge of ServiceNow modules
• Proficiency in configuring and customizing ServiceNow modules and integrating with other systems and applications
• Experience leading and participating in large-scale ServiceNow projects
• Excellent problem-solving, communication, and collaboration skills
• Ability to work independently and in a team environment
• ServiceNow certification, such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS), is preferred
• 4-7 years of hands on experience in ServiceNow implementation.

Overall, the ServiceNow Senior Professional Consultant plays a critical role in ensuring clients are leveraging the ServiceNow platform to its fullest potential

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.