Training Manager

Azizi Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading real estate developer in Dubai is looking for a Training Manager to design and implement training programs for various teams. The ideal candidate will have a minimum of 2 years of experience in a training role, preferably in telesales or collections. Responsibilities include developing training materials, delivering sessions, and assessing employee progress. Familiarity with Learning Management Systems and tools like PowerPoint and Excel are essential. This role offers a great opportunity to enhance team operations and drive success.

Qualifications

• Minimum of 2 years of experience in a training role.
• Familiarity with Learning Management Systems (LMS) is required.
• Experience in the real estate industry is a plus.

Responsibilities

• Design and develop engaging comprehensive training materials.
• Deliver training sessions to new hires and existing staff.
• Monitor and assess employee adherence to training materials.
• Create customized training programs for different departments.

Skills

Training development

Sales support training

Knowledge of Learning Management Systems

PowerPoint

Canva

Tools

LMS Platform

Excel

Kahoot

Job description

We are Azizi a leading Dubai-based developer and a passionate team of people driven by the goal of crafting beautiful homes for people living in the UAE. Our portfolio spans across Dubais prime residential and commercial destinations showcasing our commitment to transparency customer centricity quality integrity and adding value through a construction-driven approach.

With some of our exciting launches such as Burj Azizi (the second tallest tower in the world) Monaco Mansions and Azizi Venice Dubais new luxurious Venetian-inspired waterfront community we are rapidly expanding our capabilities in our Design 360 Studio where our team seamlessly integrate Architecture Structures MEP Landscape Interiors and Supervision to deliver a variety of innovative and value driven real estate assets.

As a Training Manager you will conduct training for sales support functions across the organization. To provide industry standard training and ensure all the employees are through with work process understanding and skills required to perform job smoothly.

Responsibilities include-

• Design and develop engaging comprehensive training materials for various teams including CRM collections telesales customer service and documentation departments.
• Deliver both in-person and virtual training sessions to new hires and existing staff to enhance their skills and product knowledge.
• Collaborate with department managers and team leads to identify specific training needs based on performance metrics and business goals. Conduct regular training needs assessments to ensure alignment with evolving business objectives and individual team performance.
• Monitor and assess employee adherence to best practices training materials and company protocols. Provide feedback and recommendations for improvement based on adherence results.
• Create customized training programs for different departments like CRM collections telesales customer service and documentation based on their unique needs and objectives.
• Design and implement methods to evaluate the effectiveness of training sessions including feedback surveys performance reviews and assessments.
• Maintain detailed records of training sessions employee progress and feedback for management. Provide reports on training outcomes and areas for future focus offering insights to improve overall performance.
• Develop e-learning modules or simulations to enhance remote training options and ensure a wider reach.
• Create tools or resources such as guides FAQs and process cheat sheets helping them be more effective.

Heres what youll need-

• Minimum of 2 years of experience in a training role.
• Previous experience in telesales or collections is preferred.
• Experience in the real estate industry is a plus.
• Familiarity with Learning Management Systems (LMS) and online learning environments is require
• PowerPoint LMS Platform Excel Canva Kahoot

Required Experience: Manager