Customer Support Representative jobs in United Arab Emirates

To plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute in achieving the sales targets.

Degree in any discipline or through automotive vocational route.

3 – 5 years solid experience in automotive retail sales in the UAE market.

Good knowledge of automobile sales gained through formal training or work experience.

Preferably bilingual (Arabic and English).

Attention to details and concern for quality.

Dynamic and proactive personality.

1. Carry out sales in accordance to pre-agreed monthly targets and budgets.
2. Prepare / maintain call reports / log highlighting salient features and advise the Manager of the same.
3. Report weekly / monthly on agreed performance data, comparing actual with targeted / budgeted performance.
4. Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.
5. Maintain close contact with prospect customers, make sales calls and visit them to suit their schedule / convenience. Introduce and follow up suitable sales prospects.
6. Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars.
7. Ensure pre-delivery inspections and proper documentation of the sales transaction.
8. Ensure details of all vehicle transactions are accurately completed & recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.
9. Provide highest degree of customer service and satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat sales.
10. Ensure that the customer is aware of all available extras, accessories and warranties.
11. Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.
12. Provide customers with qualified advice on vehicle finance and insurance facilities.
13. Participate in seasonal sales campaign and promotions to maximize sales penetration.