Dubai Customer Care Specialist

NADIA Recruitment & Management Consultants; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment firm is looking for a Customer Service Representative in Dubai. The role focuses on handling customer inquiries, providing information, resolving issues, and ensuring an excellent customer experience. Ideal candidates should have a high school diploma or bachelor's degree and 1-3 years of customer service experience, along with strong English communication skills and familiarity with MS Office and CRM systems. This position is crucial for maintaining high service standards and customer satisfaction.

Qualifications

• 1-3 years of experience in customer service or a related role.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle customer inquiries via various communication channels professionally and promptly.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Coordinate with internal teams to ensure timely resolution of requests.

Skills

Excellent communication skills in English

Strong interpersonal and problem-solving skills

Proficiency in MS Office

Experience with CRM systems

Education

High school diploma or bachelor’s degree

Job description

A recruitment firm is looking for a Customer Service Representative in Dubai. The role focuses on handling customer inquiries, providing information, resolving issues, and ensuring an excellent customer experience. Ideal candidates should have a high school diploma or bachelor's degree and 1-3 years of customer service experience, along with strong English communication skills and familiarity with MS Office and CRM systems. This position is crucial for maintaining high service standards and customer satisfaction.