Customer Care Representative

Al Tayer Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading organization in the UAE is seeking a Customer Care Representative responsible for managing the reception area and offering administrative support. This role requires excellent communication skills in Arabic and English along with a high school certificate. Responsibilities include handling phone calls professionally and maintaining an impeccable reception area. A course in telephone handling is advantageous. Ideal for candidates thriving in a multicultural environment.

Qualifications

• Excellent verbal communication skills in both Arabic and English.
• Familiarity with office software such as MS Office.
• Course in telephone handling skills is beneficial.

Responsibilities

• Manage reception efficiently and professionally.
• Handle telephone calls and provide necessary information.
• Maintain cleanliness in the reception area.
• Assist Sales team with MIS reports.

Skills

Good communication in Arabic and English

Telephone handling skills

Good knowledge of computer software such as MS Office

Education

High School Certificate

Job description

Customer Care Representative (UAE National)

Job Purpose
To manage the reception efficiently, attend to guests and telephone calls in a professional manner befitting the corporate image of the Group and provide the necessary administrative support functionally required by the Showroom Manager.

Roles and Responsibilities

• Efficient and courteous handling of telephone calls, provide necessary information /guidance to the caller and transfer the calls to the relevant personnel in the office.
• Ensure that cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.
• Ensure that all equipment / furniture is always in proper working condition and impeccably maintained.
• Assist the Sales team to prepare the MIS reports as per the business requirement

Education/Experience
High School Certificate
Good knowledge of computer software such as MS Office.

Good communication both in Arabic and in English.

Course in telephone handling skills an advantage
Exposure to multicultural environment