Dynamic Front Desk Receptionist - Customer Care & Scheduling

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Ras al-Khaimah is looking for a full-time Receptionist to ensure high-quality customer service and manage front office tasks. The ideal candidate should have strong organizational skills and customer service experience, preferably handling phone lines. Candidates with a High School Diploma and additional language skills are preferred. This role requires maintaining a tidy reception area and ensuring smooth customer flow.

Qualifications

• Experience as a Receptionist or Front Office Representative preferred.
• 0-2 years related experience or training preferred.
• Strong customer service and organizational skills are required.

Responsibilities

• Ensure high-quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Answer and forward incoming phone calls as per protocols.
• Process managed care plans and obtain necessary information from insurance companies.
• Schedule and confirm appointments and follow-up visits.
• Keep the reception area tidy and presentable.

Skills

Customer service skills

Organizational skills

Experience handling multiple phone lines

Foreign language skills (Russian)

Education

High School Diploma or equivalent

Job description

A hospitality company in Ras al-Khaimah is looking for a full-time Receptionist to ensure high-quality customer service and manage front office tasks. The ideal candidate should have strong organizational skills and customer service experience, preferably handling phone lines. Candidates with a High School Diploma and additional language skills are preferred. This role requires maintaining a tidy reception area and ensuring smooth customer flow.