Senior Customer Service Officer

Al Ghurair; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major family business group in the Middle East is seeking a Customer Service Representative to maintain high standards of service and assist customers in a professional manner. Responsibilities include greeting customers, processing transactions per RTA guidelines, and managing the queue system effectively. A high school diploma is required. This full-time position is based in Dubai with opportunities for career advancement in a company with a rich history in the region.

Responsibilities

• Maintain a high standard of customer service and deal cordially with customers.
• Keep the counter uncluttered and clean while prioritizing work tasks.
• Divert customers to VIP Service section for up-selling opportunities.
• Greet and welcome customers upon arrival.
• Clarify customer queries as needed.
• Process transactions in compliance with RTA guidelines.
• Achieve KPI of processing transactions with customer waiting time under 10 minutes.
• Issue tokens for the queue management system as required.

Education

High School Graduate

Job description

To maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner.

To keep the counter uncluttered and clean and to give top priority to the work.

Divert customers to VIP Service section (Up-selling) to generate revenue.

Responsibilities

Receiving Customers by Greeting, Welcoming them.

Guide & clarify the queries as per the customers’ request.

Proceed with the transactions as per RTA guidelines.

Maintain RTA KPI for the processed transactions; Waiting Time: 80% of the customers waiting time should be less than 10 minutes.

Avoid any customers complaints Issue token for the queue management system, as per the required service of the customers

Qualifications

High School

About Us

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

About the Team

Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.

Job Info

• Job Identification 2415
• Job Category Customer Service
• Posting Date 01/30/2026, 07:56 AM
• Locations VTC, Mamzar
• Apply Before 02/02/2026, 08:00 PM
• Degree Level High School Graduate
• Job Schedule Full time