Customer Service Representative

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading recruitment and staffing firm in the United Arab Emirates is seeking a dedicated Customer Service Representative. In this full-time mid-level role, you will provide exceptional support to clients, handle inquiries via various channels, and resolve issues professionally. The ideal candidate must possess strong communication and problem-solving skills, have experience in customer service, and be able to thrive in a fast-paced environment. Join us in making a positive impact on customers and improving service delivery.

Qualifications

• 1-2 years of experience in a customer service role preferred.
• Strong verbal and written communication skills are essential.
• Ability to work independently and as part of a team in a dynamic environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Resolve product or service issues effectively.
• Keep accurate records of customer interactions.

Skills

Excellent communication skills

Problem-solving skills

Attention to detail

Ability to multitask

Education

High school diploma or equivalent

Bachelor’s degree in relevant field preferred

Tools

Customer service software

Online communication tools

Job description

Job Description

We are seeking a dedicated and experienced Customer Service Representative to join our team and provide exceptional support to our clients. As a Customer Service Representative, you are the frontline of our customer interactions and represent the voice of the company. Your role involves addressing customer inquiries, resolving issues, and ensuring satisfaction while maintaining the highest level of professionalism. You will collaborate closely with internal teams to deliver timely and effective solutions. The ideal candidate is a problem solver with a passion for helping others, excellent communication skills, and the ability to work efficiently in a fast-paced environment. If you are a driven individual who enjoys interacting with people and making a positive impact, this role is perfect for you.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat services.
• Resolve product or service issues by clarifying complaints and determining the cause.
• Keep accurate records of customer interactions, transactions, and comments for reference.
• Communicate with internal departments to identify solutions and expedite support requests.
• Provide product and service information to customers effectively and efficiently.
• Follow up with customers to ensure their issues are completely resolved satisfactorily.
• Conduct customer feedback analysis to improve service delivery and customer experience.
• Maintain a comprehensive and up-to-date understanding of products and services offered.
• Assist in the preparation of service reports that capture key operational metrics.
• Identify trends in customer calls to proactively handle potential issues or concerns.
• Participate in ongoing training and development programs to enhance customer service skills.>
• Handle customer complaints with professionalism and display a high degree of empathy.

Requirements

• High school diploma or equivalent; bachelor’s degree in relevant field preferred.
• Minimum of 1-2 years of experience in a customer service role preferred.
• Excellent verbal and written communication skills are essential for this role.
• Strong problem-solving skills with the ability to handle difficult situations calmly.
• Proficient in using customer service software and online communication tools.
• Ability to work independently and as part of a team in a dynamic environment.
• Strong attention to detail and the ability to multitask effectively under pressure.

Job Details

Role Level: Mid-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Abu Dhabi

Company Website: https://www.talentmate.com

Job Function: Customer Service

Company Industry/Sector: Recruitment & Staffing

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.