Customer Service Manager jobs in United Arab Emirates

• Generating client leads to finance a real estate property.


• Counseling customer on market conditions, rates, prices, and mortgages.


• Developing a competitive market price by comparing with other banks.


• Creating lists for real estate sale properties, with information on location, features, square footage, etc.


• Building a client case, with all required documents as per ADIB approved TM / RAC.


• Finalizing deals with customers for signing facility offer letters, mortgage contracts and other related documents.


• Building and maintaining strong relationships with clients, understanding their needs and preferences.


• Solid understanding of the available real estate products and variances.


• Strong understanding of CRM and sales tools.


• Excellent communication, interpersonal, and negotiation skills.


• Able to calculate a customer’s net worth and build a strong case for credit underwriting.


• Able to calculate customer eligibility based on the risk weightage components and prepare different amortization schedules.


• Provide excellent customer service throughout the entire real estate transaction process.


• Address client inquiries promptly and professionally, ensuring and maintaining a positive client experience.


• Ensure all legal and contractual obligations are met during property transactions.


• Constantly follow up with credit and operations on pipeline cases.


• Follow up with valuation company for the valuation report.


• Achieve monthly sales targets.


• Demonstrate a high level of self-motivation and drive to excel in the competitive real estate market.


• Drive business growth and new sales acquisitions pertaining to Real Estate Finance.


• Work closely with the head of Sales to cascade sales targets and sales achievement.


• Adhere to approved TM / RAC and ADIB policy.


• Maintain a special customer experience.


• Maintain real estate accounts.


• Take ownership of pipeline cases and promptly follow up to finalize the overall transaction.


• Adhere to HR controls, procedures, and policy.


• Ensure all communications are professionally and promptly addressed.

• Bachelor's degree in business with preferably a specialization in Finance or Accounting.


• 8 - 10 years relevant experience in the banking sector.


• Understand Real Estate market / industry dynamics and key drivers of change in market conditions.


• Proven sales record and driving sales success.


• Good knowledge of UAE Banking practices, regulations, and risks.


• Good planning, organization, interpersonal and communication skills.


• MIS Skills


• Good knowledge in risk weightage components, amortization schedules, real estate market & relevant products.


• Time management skills.


• PC literate with exceptional analytical skills

Job ID 300002417865793