F&B Service Expert (Senior Waiter)

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a dedicated team member for a Full Time position at Al Maha Desert Resort and Spa. Ideal candidates should have a minimum of two years experience in a similar role within a five-star hotel. Responsibilities include shift management, training staff, maintaining service standards, and ensuring guest satisfaction. A high school diploma or GED is required, along with strong communication and leadership skills.

Qualifications

• Minimum of 2 years experience in a similar position within a five-star hotel.
• 4 years experience in the food and beverage culinary or related professional area.

Responsibilities

• Open and close shift in accordance with departmental checklist.
• Train and enforce Marriott service standards.
• Provide floor coverage during all meal periods.
• Manage inventory of supplies and check stock.
• Ensure cleanliness of storage areas and rectify deficiencies.
• Attend and conduct meetings as required.

Skills

Effective verbal communication

Leadership skills

Training and motivating skills

Ability to lift 20 lbs

Knowledge of MS Office

Knowledge of Symphony

Education

High school diploma or GED

Job description

Description

JOB SUMMARY

Cleanliness of assigned trolley & tray and ensure room & floor clearance with guests and other employees and ensure staff is working together as a team to ensure optimum service.

SCOPE/BUSINESS CONTEXT

• A Full Time position based at Al Maha Desert Resort and Spa The Luxury Collection.
• Number of Direct Reports: 03.
• Titles of Direct Reports: Team Leader / Restaurant Manager / Food & Beverage Manager.

CANDIDATE PROFILE

Experience

• Minimum of 2‑year experience of a similar position within a five star hotel.

Skills & Knowledge

• Minimum lifting 20 lbs.
• Ability to verbally communicate effectively with guests and co‑workers.
• Pushing, pulling, bending, stooping, upward reaching.
• Exposure to cleaning chemicals.
• Exposure to extreme temperatures.
• Prolonged periods of standing and/or walking.
• Leadership skills.
• Training and motivating skills.
• Systems (MS Office & Symphony).

Education or Certification

• High school diploma or GED; 4 years experience in the food and beverage culinary or related professional area.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Open and close shift in accordance with departmental checklist.
• Train, maintain and enforce all Marriott service standards using records, menus and appropriate reference materials.
• Properly execute revenue and check control procedures on shift.
• Provide floor coverage during all meal periods.
• Complete scheduled inventories of supplies, food and liquor to check stock and requisition necessary supplies.
• Inspect storage areas for organization, use of First in First out (FIFO) and cleanliness, and rectify any deficiencies.
• Follow property key policies including checking out and returning keys to appropriate departments.
• Attend and conduct meetings as required.
• Ensure all sidework is done on a daily basis.
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Each associate is expected to carry out within their capabilities all reasonable requests by management.
• Plan events of the day, organize functions, and delegate tasks to waiters.
• Do the table plan & expo sheet for the shift & guest preferences.
• Summarize the end of shift transactions including Guest Checks, Credit Cards, Cash Transactions, Giveaways, FB Comp Inclusive Packages and Voids.
• Report to superiors any staff issues.
• Assist Team Leader duties & responsibilities during busy operations.
• Maintain a safe and sanitary work environment for all associates and guests.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience

Senior IC