Customer Service Manager jobs in United Arab Emirates
Hands-On Interior Fit-Out Foreman | On‑Site Team Leader
Careers International
SaaS Project Manager (PMP) – GCC Cross‑Team Lead
Azeus Convene
Stewarding Supervisor: Lead Kitchen Hygiene Team
AccorHotel
24/7 Contact Center Team Lead - Coaching & Growth
First Abu Dhabi Bank (FAB)
Discover more opportunities than anywhere else. Find more jobs nowEngineering Team Lead — Growth-minded, Hands-on Leader
James Douglas Middle East
Food and Drinks Supervisor Sunset Beach (Outdoor) - Waldorf Astoria Ras Al Khaimah
Hilton Worldwide, Inc.
Connect with headhunters to apply for similar jobsStewarding Supervisor: Lead Kitchen Hygiene Team
FAIRMONT
Team Leader, La Dame de Pic, One & Only One Za''abeel
Kerzner International Management
Team Leader, Aelia, One & Only One Za''abeel
Kerzner International Management
RC RAK, Multi-Property Human Resources & Housing Supervisor
Marriott Hotels Resorts
Facilities Maintenance Coordinator
Marriott Hotels Resorts
Guest Relations Supervisor
AccorHotels Middle East
Manager- Corporate Banking Group - Abu Dhabi (UAE National Only)
First Abu Dhabi Bank
HR & Payroll BPO Supervisor
Job summary
A prominent HR and Payroll service provider in Dubai is seeking an HR & Payroll BPO Supervisor to manage end-to-end service delivery across client accounts. Responsibilities include supervising payroll cycles, overseeing HR administration, and ensuring compliance with UAE Labour Law. The ideal candidate will have strong client management skills and experience with payroll tools. This role offers a dynamic work environment and opportunities for process improvement.
Qualifications
- Experience in HR and payroll service delivery.
- Understanding of UAE Labour Law and regulations.
- Ability to drive process improvements.
Responsibilities
- Manage payroll cycles and HR administration.
- Act as the liaison for client accounts.
- Ensure compliance with statutory requirements.
Skills
Tools
To manage and supervise end-to-end HR and payroll service delivery across multiple client accounts, ensuring accuracy, compliance, and exceptional customer experience.
- Supervise and deliver monthly payroll cycles (inputs, validation, reconciliation, WPS, reporting).
- Oversee HR administration including onboarding, contracts, master data, leave management, EOSB, and HR compliance tasks.
- Validate payroll outputs and approvals before client submission.
- Ensure all deliverables meet SLA timelines and quality standards.
- Maintain accurate and audit‑ready data for all clients.
- Act as the primary liaison for assigned client accounts.
- Conduct monthly review meetings, issue logs, and performance updates.
- Understand client processes and adapt workflows to meet requirements.
- Resolve client escalations professionally and promptly.
- Ensure compliance with UAE Labour Law, MOHRE regulations, WPS, GOSI (if applicable), and statutory requirements.
- Maintain regulatory documentation and support payroll audits.
- Monitor expiry and renewal schedules (visas, contracts, licenses related to HR compliance).
- Supervise HR Officers/Payroll Associates and allocate workload.
- Provide training, coaching, and quality checks.
- Support new team member onboarding.
- Utilise HRIS/Payroll tools (ZenHR, Zoho People, Zoho Books, Odoo, internal workflows).
- Drive automation and continuous improvement initiatives.
- Monitor integration issues and data accuracy.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.