HR & Payroll BPO Supervisor

SimplySolved; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A prominent HR and Payroll service provider in Dubai is seeking an HR & Payroll BPO Supervisor to manage end-to-end service delivery across client accounts. Responsibilities include supervising payroll cycles, overseeing HR administration, and ensuring compliance with UAE Labour Law. The ideal candidate will have strong client management skills and experience with payroll tools. This role offers a dynamic work environment and opportunities for process improvement.

Qualifications

• Experience in HR and payroll service delivery.
• Understanding of UAE Labour Law and regulations.
• Ability to drive process improvements.

Responsibilities

• Manage payroll cycles and HR administration.
• Act as the liaison for client accounts.
• Ensure compliance with statutory requirements.

Skills

Supervision of payroll cycles

HR compliance knowledge

Client management skills

Problem-solving

Training and coaching

Tools

HRIS/Payroll tools (ZenHR, Zoho People, Zoho Books, Odoo)

Job description

About the job HR & Payroll BPO Supervisor

Role Purpose

To manage and supervise end-to-end HR and payroll service delivery across multiple client accounts, ensuring accuracy, compliance, and exceptional customer experience.

Key Responsibilities

HR & Payroll Operations

• Supervise and deliver monthly payroll cycles (inputs, validation, reconciliation, WPS, reporting).
• Oversee HR administration including onboarding, contracts, master data, leave management, EOSB, and HR compliance tasks.
• Validate payroll outputs and approvals before client submission.
• Ensure all deliverables meet SLA timelines and quality standards.
• Maintain accurate and audit‑ready data for all clients.

Client Management

• Act as the primary liaison for assigned client accounts.
• Conduct monthly review meetings, issue logs, and performance updates.
• Understand client processes and adapt workflows to meet requirements.
• Resolve client escalations professionally and promptly.

Compliance & Governance

• Ensure compliance with UAE Labour Law, MOHRE regulations, WPS, GOSI (if applicable), and statutory requirements.
• Maintain regulatory documentation and support payroll audits.
• Monitor expiry and renewal schedules (visas, contracts, licenses related to HR compliance).
• Supervise HR Officers/Payroll Associates and allocate workload.
• Provide training, coaching, and quality checks.
• Support new team member onboarding.

Process & System Improvement

• Utilise HRIS/Payroll tools (ZenHR, Zoho People, Zoho Books, Odoo, internal workflows).
• Drive automation and continuous improvement initiatives.
• Monitor integration issues and data accuracy.