24/7 Contact Center Team Lead - Coaching & Growth

First Abu Dhabi Bank (FAB); Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the UAE seeks a Team Leader for CSR to supervise a customer support team. The ideal candidate will ensure service level compliance, provide coaching, and promote staff development. A bachelor's degree and at least three years of relevant experience in a customer service environment are required. Fluency in English and Arabic is essential. This role offers opportunities for career advancement in a dynamic industry.

Qualifications

• Minimum 3 years relevant experience in customer service / contact centre.
• Strong comprehension skills and solutions-focused approach.
• Fluent in English and Arabic.

Responsibilities

• Supervise CSR team providing 24/7 customer support.
• Conduct quality evaluations and training for team members.
• Monitor service level adherence and performance metrics.

Skills

Customer Service

Product Knowledge

Problem Solving

Multi-tasking

Education

Bachelor’s degree

Job description

A leading financial institution in the UAE seeks a Team Leader for CSR to supervise a customer support team. The ideal candidate will ensure service level compliance, provide coaching, and promote staff development. A bachelor's degree and at least three years of relevant experience in a customer service environment are required. Fluency in English and Arabic is essential. This role offers opportunities for career advancement in a dynamic industry.