QC Shift Supervisor

ARRISE; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading iGaming company in the UAE is seeking a Quality Control Shift Supervisor to ensure all products meet quality standards. The role involves supervising a team, enforcing quality policies, and managing daily operations. Ideal candidates will have experience in quality control and strong leadership skills. Benefits include accommodation, meal programs, and a transportation allowance.

Benefits

Accommodation provided by the company

Meal program

Transportation allowance

Qualifications

• Previous experience in quality control or similar roles, preferably in the iGaming industry.
• Ability to identify and resolve quality issues effectively.
• Experience supervising a team.

Responsibilities

• Supervise and coordinate Quality Control staff and daily operations.
• Enforce company quality standards and QC policies.
• Manage team performance and conduct evaluations.

Skills

Strong leadership skills

Attention to detail

Proficiency in Microsoft 365

Excellent communication skills

Reporting and documentation abilities

Job description

Overview

Join us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle

What makes ARRISE different?

• We’re more than a company—we’re a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Description

Role Description: We are seeking a diligent and detail-oriented Quality Control Shift Supervisor to join our team. In this role, you will oversee the Quality Control Specialists, ensuring that all company products meet the highest quality standards. Your leadership will be essential in monitoring live casino operations, identifying areas for improvement, and ensuring compliance with quality procedures.

Responsibilities

• Supervise and coordinate Quality Control staff and daily operations.
• Enforce company quality standards and QC policies for Live Casino products.
• Manage team performance, motivation, coaching, and disciplinary cases.
• Oversee workflow alignment across departments and ensure procedural adherence.
• Maintain and update internal documentation, databases, and reports.
• Analyze trends, propose improvements, and generate required reports for management.
• Ensure workload completion per approved KPIs through regular monitoring.
• Conduct monthly one-on-one meetings and performance evaluations.
• Manage employee expectations, communication, and cross-department collaboration.
• Participate in team and management meetings, promoting a positive work environment.
• Update and maintain inventory, live tables reports, and presenter activity records.
• Respond to emails within 48 hours and provide monthly feedback to senior staff.

Candidate Requirements

• Previous experience in quality control or similar roles, preferably in the iGaming industry.
• Strong leadership skills with experience supervising a team.
• Attention to detail with the ability to identify and resolve quality issues effectively.
• Proficiency in Microsoft 365 and other relevant quality monitoring tools.
• Excellent communication skills, both verbal and written.
• Proficient in English with strong reporting and documentation abilities.

Nice to have

• Time Management: Strong time management skills, with the ability to produce quality work both independently and as part of a team.
• Adaptability: Ability to thrive in a fast-paced environment and adapt to changing circumstances.

Benefits

• Accommodation will be provided by the company
• Meal program (One Meal per shift)
• Transportation allowance

Ready to Elevate Your Career? Join ARRISE Today!