Customer Service jobs in United Arab Emirates

Own and ensure that we deliver the product aligned with customer expectations and commitments.

Own the overall utilization and schedule reliability of a set of services.

Optimize usage of space by optimizing booking adjusting allocation managing cargo loading (rolling re-routing) in conjunction with Markets including both laden and empty flow.

Own vessel scheduling to meet reliability and delivery requirement Coordinate delivery and re-delivery plans while managing bunker consumption.

Own and optimize in executing the empty flow plan.

Manage vessel contingencies and incidents.

Collaborate with network and marketing teams to identify and implement deployment and optimization opportunities that enhance customer experience and network efficiency.

Maintain close communication with various internal and external stakeholders.

Customer outcomes and service delivery within the designated scope collaborating closely with market and network colleagues.

Optimizing asset utilization including bunker consumption and overall utilization to meet strategic objectives.

Optimal full and empty flow of equipment.

• Terminal operators
• Captains/masters
• Markets
• Customer experience
• Local execution teams
• Equipment Teams
• Ocean fulfilment Lead counterpart
• Ocean Network Product
• CENFLW

• VSA partners

Ability to work autonomously and make informed independent decisions in high-pressure situations.

Data-driven approach to problem-solving.

Strong customer empathy and understanding.

We trust you to use your discretion in managing trade-offs to benefit Maersk in the long term. While we empower you to make decisions we also expect you to provide sound business rationale to support your choices.

Note: This role is only for UAE Nationals with Family Book.

We’re committed to embracing the rich geographical diversity present in the communities where we operate including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment, we’re actively supporting Emiratization initiatives set forth by the UAE government ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position we are currently prioritizing candidates that hold a UAE Family book.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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