Customer Service Agent jobs in United Arab Emirates

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

• Responsible for driving revenue growth by managing and expanding relationships with key clients and developing strategic account plans.
• Act as a main point of contact for clients, understand their business needs, and identify opportunities to provide solutions through the company's products and services.
• Consult with prospects about business challenges and requirements, as well as the range of options and cost benefit to each.
• Maintain a high level of relevant domain knowledge to have meaningful conversations with prospects.
• Draft and deliver proposals.
• Report on sales activity (Daily Visit Report).
• Keep detailed notes on prospect and customer interactions (adding and updating opportunities for effective follow up).
• Provide forecasts on best case and most likely sales volumes over relevant time periods.
• Work with the Marketing department to plan and execute generation campaigns.
• Provide and execute feedback to sales management on ways to decrease the sales cycle, enhance sales and improve company branding and reputation.
• Provide feedback to Company management on market trends, competitive threats, unmet needs and opportunities to deliver greater value to customers by extending company offerings.Take initiative to improve the processes based on feedback.
• Mentor junior sales account managers.
• Be a positive representative of the company and its brand in the marketplace.
• Conduct all sales activities with the highest degree of professionalism and integrity.
• Work in a fast‑paced, high‑performing team.

• Competitive tax‑free salary
• Comprehensive health insurance
• Annual air ticket allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & recognitions
• Learning & development

• Minimum of secondary education
• Bachelor’s degree preferred
• Valid UAE licence required
• 5+ years of sales experience (3 years in a related field preferable)
• Strong knowledge of sales processes and competence in sales scenarios without guidance
• Solid understanding of business, products/services, market and account needs; ability to help colleagues develop their understanding
• Ability to handle client objections confidently and identify real objections
• Ability to deliver excellent customer experience
• Excellent communication and negotiation skills
• Flexibility to learn new products over time
• Entrepreneurial spirit and drive
• Goal‑oriented and ambitious, with capacity to reach and exceed quotas

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #UAEBayut