Customer Experience Manager jobs in United Arab Emirates
Express Operations Manager Customer Experience
Emirates Airlines - Other locations
Customer Experience Manager (Remote/Hybrid)
HSBC
Customer Experience Manager (UAE National Only)
HSBC
Sr. Manager - Customer Experience (On-Site | Dubai | Salary in AED)
HR Ways
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Emirates Integrated Telecommunications Company
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Emirates Airlines - Other locations
Customer Experience Assistant Manager (UAE Nationals Only)
Emirates Islamic Bank
Assistant Manager, VoC & Customer Experience
Emirates Islamic Bank
Remote-First Chief Customer Experience Architect
Sarwa Digital Wealth Limited
Chief Customer Experience Architect - Remote
Sarwa Digital Wealth Limited
Chief Customer Experience Architect
Sarwa
Remote Customer Experience Training Leader
PULSE
Customer Experience & Process Excellence Specialist
Kaizen
Open Jobs Customer Experience Manager Dubai Mall Flagship Store
Sephora
Senior Manager, Customer Experience (Dubai)
Idealz Holding
Regional RCCC Manager, Customer Experience Leader
Nissan
Dubai Branch Operations Manager - Customer Experience
View Emirates Sports Club
Shop Manager - Customer Experience & Store Ops
Azadea Group
Express Operations Manager Customer Experience
Job summary
A prominent airline company in Dubai is seeking a seasoned manager to lead customer experience operations for its express courier service. The ideal candidate will possess over 8 years of experience in commercial roles, with a proven track record in managing diverse teams and enhancing customer interactions. This managerial position offers an attractive tax-free salary, alongside substantial travel and healthcare benefits, encouraging professional growth in a dynamic environment.
Benefits
Qualifications
- 8+ years of experience in Commercial/Sales or a related field.
- Managerial experience in a diverse Contact Centre.
- Knowledge of Loyalty Programs and Service Management.
Responsibilities
- Manage daily operations of the EK Express Customer Experience teams.
- Design and implement customer experience initiatives.
- Analyze customer data to drive continuous improvement.
Skills
Education
Emirates Courier express is a fast, reliable, and end-to-end delivery solution, leveraging Emirates' global network and logistics expertise to provide seamless door-to-door express shipping for customers worldwide.
- Manage the daily operations of the EK Express Customer Experience teams to ensure that the objectives are consistently met.
- Design, implement & project management of customer experience initiatives with a strong focus on CX & commercials.
- Analyse all available customer data in monthly VoC (Voice of the Customer) forum and collaborate with key stakeholders across EK Express & the wider Group to drive continuous improvement.
- Responsible for managing the relationship between internal group operations teams & EK Express Customer experience & Operational teams.
- Overall responsibility for EK Express Customer Relations, with a strong focus on alignment with EK CASA & Skywards
- Overall responsibility of the EK Express proposition, with a focus on continued growth following it's successful start, with a strong focus on ancillary sales.
- Conduct regular performance reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and to management.
- Analyse call, email, face-to-face and revenue data to determine operational trends and provide and implement recommendations and solutions to increase sales, service and quality.
- Communicate regular reports to all Customer Experience employees on the sales, service and quality performance of the Customer Experience against targets, ensuring understanding.
- 8+ years in Commercial/Sales or similar.
- Degree or Honours (12+3 or equivalent) with 8+ years in Commercial/Sales or related field.
- Experience which includes managerial experience within a large diverse Contact Centre. It would be advantageous to have experience in Airline Reservation/Ticketing.
- Knowledge in Loyalty Programs, travel management, airline Contact Centre or Service Management.
- Fully competent with both merchandised and manual reservations.
At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. so if you're looking for a challenging and rewarding opportunity, apply today and join our team!
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.