Regional RCCC Manager, Customer Experience Leader

Nissan; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major automotive company in Dubai is looking for a Section Manager to oversee their Regional Customer Contact Center. This role involves supervising a team to enhance customer experience, managing complaints, and monitoring performance against KPIs. The ideal candidate will have a background in automotive call center operations, strong leadership skills, and proficiency in relevant software. Arabic proficiency is preferred. This position offers opportunities for professional growth within a dynamic environment.

Qualifications

• Experience in automotive call center operations or CRM systems is essential.
• Leadership roles within teams are highly valued.
• Competent in software applications like Salesforce, Excel, and PowerPoint.

Responsibilities

• Supervise the regional customer contact center agents to ensure seamless customer experience.
• Manage complaints and escalation processes effectively.
• Monitor team performance and manage daily operations to meet KPIs.

Skills

Automotive Call Center Operations or CRM background

Arabic speaker

Leadership experience

Competency in Salesforce, Excel, PowerPoint

Job description

A major automotive company in Dubai is looking for a Section Manager to oversee their Regional Customer Contact Center. This role involves supervising a team to enhance customer experience, managing complaints, and monitoring performance against KPIs. The ideal candidate will have a background in automotive call center operations, strong leadership skills, and proficiency in relevant software. Arabic proficiency is preferred. This position offers opportunities for professional growth within a dynamic environment.