Customer Experience & Process Excellence Specialist

Kaizen; Dubai; Hybrid; AED 60,000 - 80,000; Full time

Job summary

A leading property management firm in Dubai is seeking an Excellence Officer to enhance customer service quality. This role involves responding to inquiries, providing property information, and utilizing customer feedback to improve services. The ideal candidate will have a Bachelor's degree in Business Administration or a related field, and strong analytical, communication, and organizational skills. Attention to detail and a commitment to continuous improvement are essential. Join a dynamic team dedicated to delivering exceptional quality in every aspect.

Qualifications

• Bachelor's degree in Business Administration, Engineering, or a related field.
• Excellent analytical and problem-solving skills.
• Attention to detail and ability to manage multiple projects.

Responsibilities

• Respond promptly to customer inquiries and complaints.
• Provide accurate information about properties and leasing options.
• Assist customers in navigating online platforms.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Communication skills

Interpersonal skills

Organizational skills

Project management skills

Education

Bachelor's degree in Business Administration, Engineering, or related field

Tools

Quality management tools and software

Job description

A leading property management firm in Dubai is seeking an Excellence Officer to enhance customer service quality. This role involves responding to inquiries, providing property information, and utilizing customer feedback to improve services. The ideal candidate will have a Bachelor's degree in Business Administration or a related field, and strong analytical, communication, and organizational skills. Attention to detail and a commitment to continuous improvement are essential. Join a dynamic team dedicated to delivering exceptional quality in every aspect.