CE & Digitalization Manager — Customer Experience Leader

Emirates Integrated Telecommunications Company; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A telecommunications service provider in the United Arab Emirates is seeking a Manager CE & Digitalization. The role involves enhancing customer experiences, collaborating with teams to drive customer engagement, and meeting NPS targets. The ideal candidate has a Bachelor's degree, at least 7 years of experience in Training Management, and excellent communication abilities. The company offers a dynamic work environment focused on customer satisfaction and innovative practices.

Qualifications

• Minimum 7 years of experience in Training Management, including 2 years as Sales Training Manager.
• Excellent understanding of Telecommunications is preferred.

Responsibilities

• Track customer experiences across channels and touchpoints.
• Collaborate with marketing and sales to enhance services.
• Align customer strategies with marketing initiatives.
• Identify customer needs to maintain positive experiences.
• Analyze customer feedback and prepare reports.
• Achieve Enterprise NPS & BHI targets.
• Create brand awareness within the MELE segment.
• Coach and guide cross-functional team members.
• Resolve issues to meet overall customer objectives.

Skills

Fluent English

Strong technical knowledge of products and services

Strong knowledge of sales processes

Excellent communication skills

Strong planning and organizing skills

Strong team player

Attention to details

Strong coaching and mentoring skills

Education

Bachelor Degree in telecom engineering, business, or marketing

Master’s Degree preferred

Job description

A telecommunications service provider in the United Arab Emirates is seeking a Manager CE & Digitalization. The role involves enhancing customer experiences, collaborating with teams to drive customer engagement, and meeting NPS targets. The ideal candidate has a Bachelor's degree, at least 7 years of experience in Training Management, and excellent communication abilities. The company offers a dynamic work environment focused on customer satisfaction and innovative practices.