Express Customer Experience Operations Leader

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent airline company in Dubai is seeking a seasoned manager to lead customer experience operations for its express courier service. The ideal candidate will possess over 8 years of experience in commercial roles, with a proven track record in managing diverse teams and enhancing customer interactions. This managerial position offers an attractive tax-free salary, alongside substantial travel and healthcare benefits, encouraging professional growth in a dynamic environment.

Benefits

Attractive tax-free salary

Generous travel benefits

Healthcare package

Life insurance

Transportation benefits

Qualifications

• 8+ years of experience in Commercial/Sales or a related field.
• Managerial experience in a diverse Contact Centre.
• Knowledge of Loyalty Programs and Service Management.

Responsibilities

• Manage daily operations of the EK Express Customer Experience teams.
• Design and implement customer experience initiatives.
• Analyze customer data to drive continuous improvement.

Skills

Commercial/Sales expertise

Team management

Customer experience improvement

Analytical skills

Education

Degree or Honours (12+3 or equivalent)

Job description

A prominent airline company in Dubai is seeking a seasoned manager to lead customer experience operations for its express courier service. The ideal candidate will possess over 8 years of experience in commercial roles, with a proven track record in managing diverse teams and enhancing customer interactions. This managerial position offers an attractive tax-free salary, alongside substantial travel and healthcare benefits, encouraging professional growth in a dynamic environment.