Chief Customer Experience Architect

Sarwa Digital Wealth Limited; Remote; AED 330,000 - 441,000; Full time

Job summary

A leading investment platform is seeking a Head of Customer Excellence to drive the customer experience strategy and manage a high-performing team. The ideal candidate should have over 8 years of experience in customer experience, particularly in leadership roles within fintech or tech startups. This position offers a flexible, remote-first working environment and competitive benefits, allowing for a significant impact on financial literacy in the region.

Benefits

Flexible remote working environment

Competitive benefits

Qualifications

• Over 8 years of experience in customer experience roles.
• Experience in leadership positions, preferably in fintech or tech startups.

Responsibilities

• Drive the customer experience strategy.
• Manage a high-performing team to achieve company goals.

Skills

Customer experience management

Leadership

Strategic thinking

Team management

Job description

A leading investment platform in the United Arab Emirates seeks a Head of Customer Excellence. In this critical role, you will drive the customer experience strategy while managing a high-performing team. The ideal candidate has over 8 years in customer experience, including leadership in a fintech or tech startup. This position offers a flexible, remote-first working environment, competitive benefits, and the chance to have a meaningful impact on financial literacy in the region.