Customer Care Representative jobs in United Arab Emirates

At Identiscents a well-established French-founded business we focus on sourcing distributing and customizing packaging solutions and fine fragrances for the perfumery beauty personal care and home care industries. With almost three decades of experience we have delivered more than 1000 global brands. Our team of experts dedication to fostering strong partnerships with suppliers allows us to stay flexible sustainable and responsive to the changing market landscape.

Serving major brands in the GCC the company has an extensive network of clients across GCC countries Asia and Europe and continues to grow its presence globally.

We are seeking a dynamic and goal-driven Sales Executive to join our commercial team and drive business growth in the fragrance industry. The ideal candidate will have a proven track record in sales excellent relationship-building skills and a strong understanding of the perfume and cosmetics market.

This role is crucial to expanding our client base enhancing customer satisfaction and ensuring sustained revenue performance.

• Sales & Business Development:
• Identify target and develop new business opportunities in the fragrance and cosmetics sector.
• Build and manage a portfolio of client accounts through strong and sustained relationship-building efforts.
• Achieve or exceed assigned sales targets by closing deals upselling solutions and expanding client engagement.
• Serve as the primary point of contact for clients providing personalized support expert advice and fragrances solutions tailored to their specific needs.
• Deliver exceptional customer service and manage client inquiries concerns and feedback with professionalism and urgency.
• Foster long-term trust-based relationships with key stakeholders ensuring client satisfaction and retention.
• Contribute to the development and execution of strategic sales plans aligned with company objectives.
• Provide accurate timely sales forecasts and performance reports to senior management.
• Monitor industry trends competitor activities and market dynamics to refine strategies and identify opportunities for differentiation.
• Strengthen partnerships with key clients and suppliers.
• Negotiate contracts and strategic agreements to support growth and efficiency.
• Collaborate cross-functionally with marketing design and product development teams to align sales initiatives and deliver integrated solutions.
• Represent Identiscents at industry trade shows exhibitions and networking events to elevate brand presence and generate new leads.
• Ensure daily activities are conducted in compliance with company certifications and standards (ISO 9001 Ecovadis) actively supporting their ongoing implementation and maintenance.

• Mandatory Expertise:
• Demonstrated experience in sales account management or business development ideally within the fragrance or cosmetics sectors.
• Minimum of 3 to 5 years in a sales role with a strong performance record.
• Prior experience dealing with B2B clients in a fast-paced customer-focused environment.
• Bachelors degree in Business Marketing or a related field is preferred.

• Skills & Knowledge:
• Excellent communication and interpersonal skills with a consultative sales approach.
• Strong negotiation closing and presentation capabilities.
• Proficient in CRM platforms and Microsoft Office Suite (Excel PowerPoint Outlook).
• Self-motivated and results-driven with strong organizational and time-management skills.