Relationship Manager - Excellence Banking

Sharjah Islamic Bank; United Arab Emirates; On-site; AED 150,000 - 200,000; Full time

Job summary

A prominent financial institution in the United Arab Emirates is looking for an experienced individual to manage HNW customer relationships and drive portfolio growth. The candidate will need a strong understanding of banking products and excellent negotiation skills. A university degree in business or finance is required, along with 5-7 years of relevant experience. Proficiency in both Arabic and English is essential for effective communication with clients.

Qualifications

• Minimum 5-7 years experience in banking or financial services.
• Strong oral and written skills in Arabic and English.

Responsibilities

• Provide timely service to HNW customers while expanding the portfolio.
• Identify and build new client relationships to maximize market share.
• Achieve monthly and yearly deposit sales targets.

Skills

Excellent presentation and negotiation skills

Broad knowledge of SIB products and services

Good local banking market understanding

Thorough knowledge of banking marketing principles

Good knowledge of banking rules and compliance

Education

University Degree/ Diploma in Business studies, Finance or Banking

Job description

Job Purpose:

To provide a timely, efficient and personalized service to a select group of HNW customers with the aim of increasing the size of the portfolio, in terms of customers and deposits, and, to generate fee income through the sale of other Products offered by the Bank.

Key Accountabilities:

• Client Induction: Profiles existing HNW clients in order to identify their banking requirements and thus introduce clients to appropriate new products and services.
• Relationship Identification: Identifies and establishes new relationships, consistent with the Bank’s retail objectives, so that SIB market share is maximized.
• Relationship Building: Maintains regular contacts with Excellence Banking customers either through telephone calls or personal visits.
• Sales Targets: Achieves and maintains monthly and yearly deposit sales targets, follows up achievements and takes corrective action whenever needed to keep sales target achievements within track.
• Cross-sell SIB Products: Cross-sells other SIB Products and Services to Excellence Banking customers.
• Negotiation: Negotiates with customers to deliver the most favorable financial terms possible for the Bank while maintaining competitiveness within the market.
• Product/Service Communication: Maintains ongoing dialogue with customers to ensure that they are aware of all SIB products/services relevant to their situation and credit analysis.
• One‑Stop Banking Service: Provides “One Stop” banking service to the customers of Excellence Banking ensuring timely and efficient execution of customers’ requests.
• Benchmarking: Benchmarks SIB product/service features and performance against those of local competitors so that SIB product/service developers are aware of market trends and can design products/services that are competitive and in line with HNW customer’s expectations.
• Policies & Procedures: Ensures adherence to Bank processes & policies and reports deviation to immediate supervisor/manager; pays attention to all audit observations.
• Consumer Protection: Ensures compliance with consumer protection standards including treating customers fairly, providing accurate information, responding promptly, protecting customer data, reporting suspicious activities, and continuously improving customer service while keeping abreast of regulatory expectations and SIB Conduct Risk Framework procedures.

Technical Skills:

• Broad knowledge of all SIB products and services.
• Broad knowledge of investor risk theory so that appropriate new product/service recommendations are made to clients.
• Thorough knowledge of banking marketing principles and techniques.
• Good local banking market understanding and awareness of competitor products and services.
• Excellent presentation and negotiation skills.
• Good knowledge and understanding of banking rules, regulations and compliance requirements and sound knowledge of Islamic Banking principles.

Qualifications, Experiences & Technical Skills:

• Minimum Qualifications: University Degree/ Diploma in Business studies, Finance or Banking.
• Minimum Experience: Minimum 5-7 years’ experience.
• Language Skills: Strong on both oral and written Arabic & English.