Controller jobs in United Arab Emirates

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

• Manage daily room assignments and inventory to maximize occupancy.
• Coordinate with Housekeeping and Reservations to ensure room readiness and accuracy.
• Monitor VIP arrivals, special requests, and group bookings to ensure personalized service.
• Resolve room-related issues promptly and professionally.
• Maintain accurate records of room status, upgrades, and changes.
• Collaborate with Front Desk, Concierge, and Sales teams to support operational efficiency.
• Analyze occupancy trends and provide reports to management.

• Proven experience in Front Office or Rooms Division in a hospitality setting.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.