Call Center Supervisor jobs in United Arab Emirates

Responsible to secure that the visual expression of the store is in line with the IKEA manuals so the IKEA Concept is fully implemented. Achieving the time plans and budgets for each project set by the Com&In Manager.

• To support the Market hall areas as well as Add on sales of Market hall range in the Showroom with visual merchandising technique to increase commerciality.
• Leads the work brief process together with the Sales Managers and Logistics Manager.
• Leading the daily and weekly practical work done by the specialist co-workers in the Com&In department and securing continuous competence development of the co-workers in the Com& In department.
• Every time that shopkeepers have a need to change the range presentation either due to a range change, sales drop or out of stock situation they should contact the Com& In department to get expert advice on how to secure the optimal range presentation and achieve sales goals.

• Get involved in other projects relating to activities that are carried out in the store from time to time. This may include rebuilding business area, based on feedback from range relating to changed priorities, or poor performance of the area.
• Assist Visual Merchandisers as and when required, in projects or activities that are planned for the store.

• Ensure that all visual merchandisers have receive the necessary training in safety and security aspects related to the use of this equipment so they are able to follow the rules and regulations and prevent accidents.
• Make sure all VMs have been properly trained including development programs to secure the store performance and succession needs.
• Be involved in the recruitment of the Visual Merchandiser. Ensure the vacancies are filled as soon as they arise and the right candidates are hired in the vacant positions.
• Ensure positive results in the employee survey and taking action in the areas where the satisfaction is low.

• Must be able to take the lead in planning, presentation and implementation of range presentation solutions
• Leadership abilities and lead by example
• Analytical and tactical ability.

• 5 years experience within the Communication & Interior Design department in one or more IKEA stores

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencers in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over nationalities across 12 countries. Join us today and make a difference