Call Center Supervisor jobs in United Arab Emirates

Job summary

A healthcare provider in the United Arab Emirates is seeking an experienced administrative professional to manage patient registration, oversee front-desk operations, and ensure effective coordination among healthcare teams. Candidates should be graduates with 2-5 years of experience in healthcare administration, strong communication skills, and knowledge of hospital information systems. This role is critical for maintaining efficient patient flow and exceptional service delivery.

Qualifications

• 2-5 years of hospital/clinic administrative experience.
• Knowledge of hospital information systems (HIS) is an advantage.

Responsibilities

• Manage patient registration, admission, and discharge processes.
• Supervise front-desk operations and support junior admin staff.
• Coordinate with doctors, nurses, billing, and insurance teams for seamless patient flow.
• Handle patient queries, complaints, and service issues professionally.
• Ensure accurate documentation, data entry, and record management.
• Monitor appointment scheduling, OPD/IPD processes, and patient movement.
• Support billing verification and insurance documentation as needed.