Senior Patient Services & Front Desk Supervisor

NMC Healthcare; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A healthcare provider in the United Arab Emirates is seeking an experienced administrative professional to manage patient registration, oversee front-desk operations, and ensure effective coordination among healthcare teams. Candidates should be graduates with 2-5 years of experience in healthcare administration, strong communication skills, and knowledge of hospital information systems. This role is critical for maintaining efficient patient flow and exceptional service delivery.

Qualifications

• 2-5 years of hospital/clinic administrative experience.
• Knowledge of hospital information systems (HIS) is an advantage.

Responsibilities

• Manage patient registration, admission, and discharge processes.
• Supervise front-desk operations and support junior admin staff.
• Coordinate with doctors, nurses, billing, and insurance teams for seamless patient flow.
• Handle patient queries, complaints, and service issues professionally.
• Ensure accurate documentation, data entry, and record management.
• Monitor appointment scheduling, OPD/IPD processes, and patient movement.
• Support billing verification and insurance documentation as needed.

Skills

Strong communication skills

Customer service skills

Coordination skills

Education

Graduate in any discipline (Healthcare admin preferred)

Tools

Hospital Information Systems (HIS)

Job description

A healthcare provider in the United Arab Emirates is seeking an experienced administrative professional to manage patient registration, oversee front-desk operations, and ensure effective coordination among healthcare teams. Candidates should be graduates with 2-5 years of experience in healthcare administration, strong communication skills, and knowledge of hospital information systems. This role is critical for maintaining efficient patient flow and exceptional service delivery.