Call Center Manager jobs in United Arab Emirates

Career Area:

Product Support

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When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

The Service Center Manager (SCM) has responsibility for all activities conducted in SPM facilities customer facilities where SPM personnel operate and field service locations across UAE KSA Oman and other Middle East locations. Locations may support both Pressure Pumping (PP) or Pressure Control (PC) value streams or a mix of both. The SCM is responsible for delivering forecasted revenue in a safe manner while following Caterpillars Code of Conduct.

• Experience in field services in the oil and gas industry
• Team leadership experience
• Regional experience in the Middle East

The SCM reports directly to the EH General Manager Pressure Pumping with an indirect reporting line to the EH General Manager Pressure Control.

SCM works closely with the regional sales team to meet customer expectations. Additionally the SCM is supported by local regional & global resources from EHS Quality Engineering Business (Finance) HR and Compliance resources.

Direct reports: Workshop Supervisor (Flow); Workshop Supervisor (Pump); Workshop Supervisor (PC); Operations Support Team Lead; Field Services Team Leads. The SCM manages a team of 30 across various locations.

• EHS: Develop a safety culture where learning from success and failure are key. All team members have the confidence to speak up and know they will be listened to.
• Compliance: Demonstrates ethical behaviour in all business activities.
• Continuous Improvement: Delivers ongoing improvements personal/professional development plans goal setting for self & team members process improvements acts on feedback.

Code of Conduct: Apply Caterpillar values to all activities. Integrity The Power of Honesty

Excellence The Power of Quality

Teamwork The Power of Working Together

Commitment The Power of Responsibility

Sustainability The Power of Endurance

Ability to communicate business goals and strategies to team members develop effective implementation plans. Provide progress reports and feedback to business leaders.

People: Effective management of diverse multi-disciplined team.

• Inspection & recertification of flow control equipment following established SPM and industry standards. Inspection is carried out in SPM facility or customer location.
• Training & competency of inspection personnel.
• Calibration & maintenance of inspection equipment.
• Logistics movement of personnel & equipment journey management.
• Management of Flow Control Rental Fleet.

• A Assembly test & certification of new-build equipment
• Pump repair & overhaul.

• Equipment installation (field services) wellheads & production trees.
• Equipment repair maintenance & inspection to API standards.

• Rig up operation maintenance & rig down of equipment on well site locations.
• Inspection & recertification of equipment following established SPM API & industry standards.
• Logistics movement of personnel & equipment journey management.

• Develop cost-pricing strategies in conjunction with sales & commercial team.
• Contract review & implementation.
• Provide customer feedback & market intelligence.

• Implement requirements of the enterprise QMS.
• Participate in accreditation body & customer audit programs.
• Resolution of customer complaints.

• Prepare CAPEX business case for new investment.

• Work location: Abu Dhabi UAE.
• Business travel: up to 50% of time.
• Relocation assistance may be provided.

From day one youre set up to thrive at Caterpillar: helpful training relatable mentors global experience competitive salary package work-life balance and the growth opportunities you expect with a Fortune 100 company.

You power our success and we are committed to empowering yours. After all when your work can impact the entire world its important to do work that matters.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Manager