Service Centre Manager: Customer Experience Lead

Pitstop UAE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent service center in the UAE is seeking a Service Manager to ensure high customer satisfaction by facilitating service operations. The ideal candidate will have 8-10 years of experience in a related role, strong technical background, and the ability to manage team dynamics. Responsibilities include customer engagement, overseeing service quality, and maintaining records. The role requires proficiency in MS Office, a UAE Driving License, and effective interpersonal skills to navigate cultural sensitivities.

Qualifications

• 8 to 10 years in a related field as a service manager.
• Knowledge of current stock inventory systems.
• Professional/Technical certification.

Responsibilities

• Act as an ambassador for the Service Department.
• Receive customers and ensure high satisfaction.
• Coordinate with workshop and manage work progress.
• Maintain records in Autoline and explain charges.

Skills

Customer service skills

Technical knowledge

MS Office proficiency

Ability to manage human relationships

Fluency in English

Education

Technical Diploma/Degree

Job description

A prominent service center in the UAE is seeking a Service Manager to ensure high customer satisfaction by facilitating service operations. The ideal candidate will have 8-10 years of experience in a related role, strong technical background, and the ability to manage team dynamics. Responsibilities include customer engagement, overseeing service quality, and maintaining records. The role requires proficiency in MS Office, a UAE Driving License, and effective interpersonal skills to navigate cultural sensitivities.